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Streaming Videos

For a smooth playback experience, you need a broadband internet connection. If your broadband connection isn’t fast enough, videos may buffer. If you are experiencing buffering or choppy playback, here are some suggestions that may help:

Your video download speed may be slow or inconsistent.

If you are watching video over a wireless connection and your video is stuttering, try watching over a wired connection or move your computer closer to your wi-fi router for a stronger signal.

If you are running any bandwidth-intensive applications on your own computer (e.g. Vuze, BitTorrent, Outlook, other downloads, internet phone services such as Skype, Vonage, MagicJack), you may want to pause these applications while watching the live stream on cccm.com.

  • If you are sharing an internet connection with other people, check to see if they are using any bandwidth-intensive programs (such as those outlined above) while you are watching videos.
  • You may be experiencing issues with your CPU performance. Try turning off any CPU-intensive programs you're running, or rebooting your computer. Additionally, you can try running cccm.com in a different browser.
  • If you experience video stalling problems only during full-screen mode, try lowering your desktop resolution.

If you're still having issues, you can use the following steps to try to further diagnose the problem:

  • Perform a speed test of your connection. This can be accomplished by going to http://www.speedtest.net. Once there, click on the spinning yellow shape on the map to initiate a speed test (if none of the shapes are yellow, select one that is closest to your geographic location). Once complete, examine the results. If your download speed (indicated by the down arrow) is below 1,000Kb/s (~1.0 Mb/s), then your bandwidth is fairly limited. You may want to consider limiting your viewing experience to the standard 350p videos, as higher-quality streaming will be more to likely stutter. You may also want to contact your Internet Service Provider to get a download speed of over 1.0 Mb/s.
  • Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to Calvary Chapel Costa Mesa. Unfortunately, Calvary Chapel Costa Mesa is unable to fix this problem - you can try contacting your Internet Service Provider to request help.
  • If you've tried everything else, please contact Calvary Chapel Support, and we can try to investigate the issue to see if there's something on our end.